What is the QR Code Generator?
It is a comprehensive online tool that allows you to
a variety of QR Codes and supports a lot of different output options. You can also
generate high resolution QR Codes in EPS and other vector formats.
What else can I do with your Esponce platform?
a branded QR Code with image or logo
- Track and
measure QR Codes scans with integrated statistics and reports
- Create optimized
mobile apps to promote your business
- Use strong API
to connect your applications with the Esponce Platform
- Create QR Codes
for retail or webshop use from your XML file
- Decode QR codes
online by uploading a QR image or using a web cam
What is FREE?
Every functionality of our Esponce QR Code platform is also offered for free but
with some limitations.
- Generating (completely free with complete functionality and decoding)
- Tracking (maximum
QR Codes can be tracked and analysed)
- Mobile Apps (you can create and preview your mobile web apps but they can not
- API (limited to
requests / day)
Why do I need to register?
To generate QR Codes manually or start using
API you do not need to be a registered user. To use advanced features such as tracking, mobile apps, mass
QR Code creation you need to sign up.
How long does my trial account last?
It lasts for 14 days and during this time all features are unlocked.
How can I generate less density code?
You need to generate code with use of shortener (esp.to).
Why I can't log in?
During sign up
you need to provide a valid email address and confirm your registration in the email that will be forwarded to you. If your password doesn't work or it is not valid you can reset it. Reset link is visible on login screen.
How can I
Use contact us form or get in touch with us via Twitter (@esponcetag) or join us on Facebook.
Twitter (@esponcetag) or contact us directly.
What do you mean when you say that you support vector formats?
That means that you will be able to print generated QR Codes in many formats without
losing any quality. We support EPS, SVG and XAML formats.
Why my phone number is not accepted - it says "not in valid format"?
When entering phone numbers you are allowed to enter only numbers, spaces and +
at the beginning (international format). Dashes, slashes, dots, parenthesis are
Why I can't add a logo to my QR Code?
For this feature you need to have Microsoft Silverlight plug-in installed in your
browser. You can
download Silverligtht here. If you don't have it you should see clickable
image with "Install Silverlight" title.
When I add a logo to my QR Code why I can't download all formats?
For this type of code we support the PNG bitmap format and SVG vector format.
Can I create custom code with colors, round edges, etc...?
Custom generator will be updated in near future.
Do you have your own QR Code scanner app?
Check our scanner website at http://reader.esponce.com
Why can't I scan generated QR Codes properly?
QR Codes are generated by Denso Wave standard and they should work equally on all
devices. Unfortunately not all QR readers were built equally and for every mobile
platform you have a lot of different QR readers. Most of the problems come with
scanning vCards and other more complex content. If you have problems with reading
QR Codes on your smart phone please try out Esponce QR Reader
I scanned my code but I was not redirected to the same URL I coded into QR Code.
When you enter URL of a web page you need to check what you get when you visit
this URL with your smart phone, as viewing it on your desktop browser may not be 100% dependable. Why? Some websites have optimized mobile version that are not the same as the desktop version
(they recognize that you are visiting it from smart phone) and provide you
with some another content or they might redirect you to the homepage of their mobile
How can I read or decode a QR Code image?
If you are using a mobile phone download a QR Code reader application by your choice, open the application, scan the QR Code with embedded camera and application will show you the content.
If you are using web browser look under the Decode tab, upload a QR Code image and wait for it to decode the message. Alternatively use web cam to scan a printed QR Code.
Can I get RAW content from a QR Code?
Yes. Raw content is displayed using web interface under the Decode tab or in mobile application Esponce QR Code Reader (shake your phone).
What is dynamic QR Code?
When a QR Code is printed in a publication or on a product it usually points to
some URL address (hidden optimized online content) or to some other content (vCard,
geo location, etc.). With a dynamic code you can change the content of your existing
QR Code (i.e. URL address) anytime in the future without affecting the already
printed code, this makes your QR Code more universal and usable and could save
you additional printing costs. This option is available only for Tracking PRO and
What is a Super dynamic QR Code?
It has all features of dynamic QR Codes plus you have the ability to schedule content
of your chosen trackable QR Code. You need to specify the exact date or day in a week
when the content of the QR Code will be changed. If the schedule expires or is not active
for the current day then the default content of the trackable QR Code is used.
Can I track other content such as vCards, Geo locations, etc.?
Yes, you can track them.
I created a free code first and I want to make it trackable now. How can I do this?
If your code has a direct URL inside or some other content that is displayed directly
(after scanning) then it cannot not be trackable by default. However if you created
a free code by using our http://esp.to shortener then we can migrate it into your
I have created more trackable QR Codes than my subscription plan allows. Where is the catch?
You can create unlimited number of trackable QR Codes but for the old codes (below the amount that subscription plan allows) you can not view the statistics. Those old codes are still active and trackable. Please increase the capacity by buying new codes.
Can I export tracking statistics?
Statistics can be exported into various formats: Excel, CSV, XML.
Can I export tracking statistics separately for campaign and code?
What are Mobile Apps?
Think about them as mobile optimized (HTML5) websites that are platform independent
and can be used to promote your business across all mobile devices > smart phones,
about all features.
Are these native Mobile Apps for iPhone, Android WP,...?
No, they are cross platform compatible web apps!
Then why you are then calling them Mobile Apps?
We believe that HTML5 will be the technology behind the majority if not all Mobile
Apps in future, but the name Mobile Apps will always be used.
What kind of Mobile apps can I create?
You can create and design different interactive and informative content to enhance
your real-world promotions. Connect your social media, create sweepstakes, show off
your product line or portfolio, and much more!
What image format do I need to prepare for my Mobile apps?
Upload JPG or PNG (if you want to keep transparency) images. According to the dimensions, upload middle or hi-res images that are larger than 2000px in both dimensions. We slice every image to the appropriate dimensions:
- 120px width x proportional height in px
- 320px width x proportional height in px
- 480px width x proportional height in px
- 640px width x proportional height in px
- 960px width x proportional height in px
- 1920px width x proportional height in px
Right now, we use 640px width x proportional height in px for smartphones and 1920px width x proportional height in px for tablets. So, height is resized proportionally according to the original image (we keep the image aspect ratio). We also scale the image to fill the phone screen width (100%).
For example, if you want an image for iPhone4 which has a resolution of 640x960px then you will need to have the image that has the exact 1.5 aspect ratio (i.e. 2000x3000px).
Can I Create a dynamic sub page?
You can connect your news RSS feed or blog feed.
Do you brand Mobile Apps with your copyright?
Free Mobile Apps are branded. You can brand your mobile Apps with Activating White
Label Seal to your account.
How many pages can I create on your paid plan?
You can use all features on any plan and create unlimited pages
Can I change/update Mobile app content when it is published?
Can I protect my Mobile Apps from being public?
Yes you can protect them with a password-protected page.
Can I create a Mobile App under free account?
Yes. You can test it on your mobile phone but only preview is available.
Can I have White Label in my own language?
Currently we support English, German, French, Spanish, Portuguese, Russian, Swedish and Norwegian languages.
Can I set specific shortener URL's for each of my clients?
You need to get the Branding option and allow only a particular client under your White Label to use it.
How can I start using my White Label account?
There isn't a special signup process for a White Label account. All you need to do is to create an account and you are ready to start customizing your White Label settings, adding clients and giving them access to generate QR Codes and Mobile apps. However some of these features will not work after the trial period.
Can I add my clients and give them the access so they can try the WL solution for free?
You can add clients any time and each of your clients can access WL solution through your URL for a trial period of 14 days. When the client generates a trackable code he is using your shortener. After the expiration of his trial period he can still log in through your URL login page if you purchase WL otherwise his access is denied. The purpose of the trial period is that you can show your clients the WL solution and get them interested.
When I insert my shortlink in my WL settings what changes?
As soon as your shortlink URL is verified you and your client's newly generated QR Codes will use your shortlink URL insted of esp.to After the trial period has expired, you need to have WL activated to continue to use your URL shortener when generating new codes. However all your codes generated with your shortener in the trial period, will still work after the trial period.
If my clients generate codes in their trial period with my shortlink, will their codes still work after the trial period?
Yes, all the codes generated by your clients with your shortener URL will work normally after the trial period.
What happens with my codes if I delete my shortener URL from the settings?
If you delete your shortener URL from your WL settings, esp.to shortener will be used instead.
What happens if my shortener domain has expired?
You are fully responsible for keeping your domain active. If you are not in control of your domain any more or your URL DNS are changed all your and your client's QR Codes will stop working.
Can my clients use the WL solution if I don't have my URL shortener set in my settings?
Yes, but all the trackable codes will be generated with esp.to
Can my clients log in through my login URL address if I have WL, but their monthly plan has expired?
Yes. They just won't see stats any more and they can't edit QR Codes.
Do I get discount if I am a reseller?
No, the prices published on our web site are the base rate for everyone. However, you can resell services to your clients for a higher price. When clients log in they will not see any money data or information about Esponce.
Do you offer monthly payments for White Label program?
The White Label program is a one time payment and it can be renewed yearly.
Are you billing my clients / can they pay directly online?
No, you are responsible for all payments towards Esponce. You have to take care
of all of your client's payments. An automated payment system to enable your clients to pay online will be forthcoming in the future.
What happens with QR Codes if I forget to pay for my client?
We will send you notification emails before this happens. We will show you the data for the unpaid period, but codes will work normally. You need to take care of any questions that your clients have.
What happens with QR Codes if I delete my client account?
This is a highly risky area and you should first ask your client where they use the QR Codes. If they are trackable, and, if the QR Codes are placed on products this can become tricky, before you delete any client account you should get confirmation from them in writing.
Can my clients use API?
This is not possible, as API is not rebranded. If you have special requirements please
Can you offer support?
We offer normal support as a limited service. If you want to have dedicated
monthly support with immediate response you should contact us.
Do QR Codes ever expire?
A QR Codes life is unlimited for all paid accounts. We guarantee at least 1 year QR
Code life for all free tracking codes.
Do you offer discount for nonprofit organizations?
Yes, we offer 50% discount to all educational & non-profit organizations for yearly
subscriptions. Please send us
an email (use the one provided in registration process) outlining who you
are and what role you have. After you provide us with proof about you we’ll be glad to open
you an ORG account.
We donate a portion of your payment to a selection of Japan’s non-profit organizations.
It’s our way to say thanks to Denso Wave for making QR Code specification available
Can I select a custom QR Code plan?
Yes, you can select a PRO, Premium or custom plan that includes between 50 or 1000
tracking QR Codes.
You can modify your plan under your Account Tab.
I need more codes than 1000 codes. What are my options?
We can fully customise this service so it will meet your every need. Contact us
and we will find the solution that fits your needs.
Will my codes expire after the trial period?
No. You can continue with free or paid plan.
What do I do if I have registered for a free account but later I recognize that I need
to upgrade to a paid plan?
You simply log in
and upgrade your account to PRO, Premium or Custom plan. See actual
Can I cancel my monthly/yearly subscription at any time?
Yes, you can cancel subscription simply by not renewing it at the end of the month/year.
If I upgrade to PRO monthly plan, will I be able to see the previous QR Codes that I created, and track them?
What is API?
API is a way to integrate Esponce features into your system. For example, if you want to speed up production and generate QR Codes automatically from external database, you can develop an application or module for this task. Another practical scenario is to massively import or export QR Codes or to view statistics in your favourite application.
API is based on REST Web Service and is intended to technical audience (developers and system administrators).
Do I need API key?
Not always. Some basic methods, like 'generate' and 'decode' do not require API key.
Please, read the API documentation for which methods do require authentication via API key.
Where can I get API key?
If you are not yet registered, please sign up. Log into Esponce and go to user profile page (My Settings > My Profile) where it says "API key".
Do you offer a developer API account?
No, API is bound directly to the production account. Sorry, there is no special developer account for testing.
Is it possible to created branded QR Code via API?
No, but we are planning for the next version.
I would like to learn more about QR codes?
You can learn more about QR Codes here
Do you have any examples of how QR codes are used in real world scenarios?
We have searched and collected the best examples how QR Codes have been used around the globe. See
What are the best biggest mistakes made, when working with QR Codes?
The number one mistake is that your code is connected to a desktop web page.
What are the steps to creating a successful QR code campaign?
We have listed 12 steps you should follow when creating your QR Code campaign.